Last updated: 07/11/2025
Company: Doorly Ltd
Registered in England and Wales
Trading areas: Woodville & Church Gresley
Website: https://doorly.services
Contact: hello@doorly.services
1. Introduction
Welcome to Doorly Ltd (“Doorly”, “we”, “our”, “us”).
By booking a service with us, purchasing a membership, or using our website, you agree to be bound by these Terms & Conditions (“Terms”).
Please read these Terms carefully before making a booking. If you do not agree, you should not use our services or website.
2. Our Services
Doorly provides quick and professional on-site services for cars, homes, and gardens.
Service details, durations, and prices are displayed on our website.
We reserve the right to:
- Refuse any booking at our discretion (e.g., unsafe location, inaccessible area, unsuitable conditions).
- Update or modify our prices and service descriptions at any time.
- Substitute equivalent cleaning or maintenance products for availability reasons (all will meet or exceed our safety and quality standards).
3. Bookings
All bookings must be made via our official booking system on doorly.services
3.1 Deposits
- A 20% deposit is required to secure your appointment.
- The deposit is non-refundable if you cancel or reschedule within 48 hours of the scheduled appointment.
- The balance is payable upon arrival via card terminal or other agreed method, payment is required before work commences.
3.2 Time Slots
- We will make every effort to arrive within the agreed window, but times may vary slightly due to traffic or job overruns.
4. Cancellations & Refunds
4.1 Cancellation by the Customer
- Cancellations made more than 48 hours before the appointment will receive a full refund of any deposit paid.
- Cancellations made within 48 hours of the appointment forfeit the deposit.
4.2 Rescheduling
- Rescheduling can be done free of charge if requested more than 48 hours in advance.
- Reschedules requested within 48 hours may require a new deposit.
4.3 Cancellation by Doorly
- We reserve the right to cancel or postpone a booking due to unsafe weather, vehicle breakdown, illness, or other unforeseen circumstances.
- In such cases, you will be offered a free reschedule or full refund.
5. On-Site Access & Customer Responsibilities
- The customer must ensure safe, legal, and practical access to the property or vehicle at the time of service.
- Driveways, water, and power (if required) must be available where applicable.
- For vehicle services, the car must be legally parked and accessible.
- Pets and children should be kept away from the work area for safety.
Failure to provide access or safe working conditions may result in the service being marked as completed with no refund of the deposit.
6. Quality & Satisfaction Guarantee
We aim for 100% customer satisfaction.
If you are not satisfied with any aspect of our work, please contact us within 24 hours of service completion.
We will:
- Review the issue promptly, and
- Offer a re-clean, rework, or partial refund where appropriate.
7. Health, Safety & Environment
- Doorly operates under a strict Health & Safety Policy and COSHH-compliant procedures.
- Chemicals used are eco-friendly or biodegradable where possible.
- Storm drains will be protected using barriers and absorbent materials when necessary to prevent environmental contamination.
Full details are available in our Health & Safety Policy
8. Liability
- Doorly is covered by Public Liability Insurance up to £1,000,000 for all on-site services.
- We are not responsible for pre-existing damage, defective materials, or faults that become visible during cleaning or maintenance (e.g., flaking paint, loose fittings, or corrosion).
- We are not liable for minor cosmetic marks or wear caused by standard cleaning processes using safe methods and appropriate tools.
- Customers are responsible for removing personal or valuable items before service begins.
Nothing in these Terms limits your legal rights under the Consumer Rights Act 2015.
9. Payments
Payments can be made via:
- Stripe (online),
- Card terminal on completion, or
- Direct debit for memberships.
Memberships renew monthly until cancelled.
Late or failed payments may result in temporary suspension of services.
All prices include VAT (if applicable).
10. Memberships
10.1 Doorly Club (£2/month)
- 10% off one service per month
- No call-out fees
10.2 Doorly VIP (£32/month)
- No call-out fees
- 10% off all services
- Free monthly outside car wash
- Free annual car safety check
- Free window clean every 3-Months
- Free wheelie bin clean every 6-Months
Memberships can be cancelled at any time with 14 days’ notice by contacting us via email.
11. Data Protection
We process all personal data in accordance with the UK GDPR and Data Protection Act 2018.
See our full Privacy Policy for details.
12. Website Use & Content
- All images, text, and branding on our website are property of Doorly Ltd.
- You may not copy or reuse any materials without permission.
- Information on the website is provided for general guidance and may be subject to change without notice.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled in the courts of England and Wales.
14. Contact Information
For questions about these Terms, please contact:
hello@doorly.services
Doorly Ltd – 2 Kilburn Way, Newhall, Swadlincote DE11 0QY
07927560044
