Last updated: 07/11/2025
Company: Doorly Ltd
Website: https://doorly.services
Contact: hello@doorly.services
1. Overview
At Doorly, we pride ourselves on fairness, transparency, and respect for your time.
This Refund & Cancellation Policy explains how deposits, payments, and cancellations are handled when booking our services.
By placing a booking with us, you agree to this policy as part of our Terms & Conditions of Service.
2. Deposits & Payments
- A 20% deposit is required to secure all bookings.
- The deposit ensures your appointment time is reserved exclusively for you.
- The remaining balance is payable upon arrival before work commences.
Deposits and balances can be paid securely via Stripe, card terminal, or another approved payment method.
3. Customer Cancellations
3.1 More than 48 hours before your appointment
You will receive a full refund of any deposit paid.
3.2 Within 48 hours of your appointment
Your deposit becomes non-refundable, as we have already allocated staff and travel time.
3.3 Rescheduling
- You may reschedule once at no cost if done more than 48 hours before your appointment.
- Rescheduling within 48 hours may require a new deposit.
4. Doorly Cancellations
If Doorly must cancel your appointment due to:
- Adverse weather,
- Staff illness,
- Equipment failure, or
- Safety or access issues beyond our control,
You will be offered either:
- A free reschedule, or
- A full refund of any deposit paid.
5. Refund Processing
Refunds are issued via the original payment method within 5–7 working days of approval.
6. Membership Payments
- Memberships (Doorly Club / Doorly VIP) renew automatically each month.
- You may cancel anytime with 14 days’ notice by emailing us at hello@doorly.services.
- Membership fees are non-refundable for partial months already used.
7. Service Dissatisfaction
If you are unhappy with any completed service, please contact us within 24 hours of completion.
We will review the issue and may offer:
- A re-clean / re-service,
- A discount, or
- A partial refund, depending on the situation.
We aim to make every customer 100% satisfied.
8. Contact
Questions about this policy?
hello@doorly.services
Doorly Ltd, 2 Kilburn Way, Newhall, Swadlincote, DE110QY
07927560044
